Knowledge Base
System Requirements
System Requirements
This guide outlines the technical requirements for using Canvass Global’s platform effectively. Whether you’re a camera owner or law enforcement officer, ensuring your system meets these requirements will provide the best experience.
Web Browser Requirements
Chrome
Version 90 or higher
Recommended
Firefox
Version 88 or higher
Fully Supported
Safari
Version 14 or higher
Fully Supported
Edge
Version 90 or higher
Fully Supported
Note: Internet Explorer is not supported. For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox.
Desktop/Laptop Requirements
Minimum Requirements
| Component | Requirement |
|---|---|
| Operating System | Windows 10, macOS 10.14 (Mojave), or Linux (Ubuntu 18.04+) |
| Processor | Dual-core 2.0 GHz or equivalent |
| RAM | 4 GB |
| Storage | 500 MB free space for temporary files |
| Internet Connection | Broadband (5 Mbps download / 2 Mbps upload) |
| Display | 1366×768 resolution |
Recommended Requirements
| Component | Requirement |
|---|---|
| Operating System | Windows 11, macOS 12 (Monterey) or newer |
| Processor | Quad-core 2.5 GHz or equivalent |
| RAM | 8 GB or more |
| Storage | 2 GB free space for caching and downloads |
| Internet Connection | High-speed broadband (25 Mbps download / 10 Mbps upload) |
| Display | 1920×1080 resolution or higher |
Mobile Device Requirements
iOS Devices
- Operating System: iOS 13.0 or later
- Devices: iPhone 8 or newer, iPad (6th generation) or newer
- Storage: 100 MB free space
- Browser: Safari (latest version) or Chrome
Android Devices
- Operating System: Android 8.0 (API level 26) or later
- RAM: 2 GB minimum, 4 GB recommended
- Storage: 100 MB free space
- Browser: Chrome (latest version) or Firefox
Camera Upload Requirements
For Camera Owners Uploading Footage
Recommended for Smooth Uploads
- Upload Speed: 10 Mbps or higher
- File Size Limit: 5 GB per file
- Supported Formats: MP4, AVI, MOV, MKV
- Maximum Resolution: 4K (3840×2160)
- Codec Support: H.264, H.265/HEVC
Minimum Requirements
- Upload Speed: 2 Mbps
- Minimum Resolution: 480p (640×480)
- Browser: Must support HTML5 file upload
Network Requirements
Firewall and Security
Ensure your firewall allows connections to:
- HTTPS (Port 443) for secure connections
- WebSocket connections for real-time updates
- Canvass Global domains: *.canvassglobal.com
Bandwidth Recommendations
| Activity | Minimum Bandwidth | Recommended Bandwidth |
|---|---|---|
| General Platform Use | 1 Mbps | 5 Mbps |
| Viewing Camera Images | 2 Mbps | 10 Mbps |
| Uploading Footage | 5 Mbps upload | 25 Mbps upload |
| Downloading Evidence | 5 Mbps download | 25 Mbps download |
Additional Requirements
JavaScript and Cookies
- JavaScript must be enabled in your browser
- Cookies must be enabled for authentication
- Third-party cookies should be allowed for canvassglobal.com
- Local storage must be enabled
Security Software
- Antivirus software should allow canvassglobal.com
- Ad blockers may need exceptions for our domain
- VPNs are supported but may affect performance
- Corporate proxies must allow WebSocket connections
Performance Optimization Tips
For Best Performance
- Close unnecessary browser tabs and applications
- Use a wired ethernet connection when uploading large files
- Clear browser cache regularly
- Keep your browser updated to the latest version
- Disable browser extensions that might interfere
Troubleshooting Slow Performance
- Check your internet speed at speedtest.net
- Clear browser cache and cookies
- Try a different browser
- Restart your router/modem
- Contact your ISP if speeds are below expected
Accessibility Features
Canvass Global supports:
- Screen readers (JAWS, NVDA, VoiceOver)
- Keyboard-only navigation
- High contrast mode
- Text scaling up to 200%
- WCAG 2.1 AA compliance
Testing Your System
To verify your system meets requirements:
- Visit our System Check Tool
- Run the automated tests
- Review any warnings or errors
- Follow recommended fixes
- Contact support if issues persist
Need Help? If your system doesn’t meet these requirements or you’re experiencing issues, contact our technical support team at support@canvassglobal.com or call 1-800-CANVASS.