Knowledge Base
Supported Browsers Guide
Supported Browsers Guide
Canvass Global is designed to work seamlessly across all modern web browsers. This guide provides detailed information about browser compatibility, recommended versions, and specific features supported on each platform.
Desktop Browser Support
Google Chrome
RECOMMENDED
Version 90 or higher
- ✅ Full feature support
- ✅ Best upload performance
- ✅ Automatic updates
- ✅ WebRTC support
- ✅ Push notifications
Mozilla Firefox
FULLY SUPPORTED
Version 88 or higher
- ✅ Full feature support
- ✅ Good upload performance
- ✅ Privacy focused
- ✅ WebRTC support
- ⚠️ Push notifications limited
Safari
FULLY SUPPORTED
Version 14 or higher
- ✅ Full feature support
- ✅ macOS/iOS integration
- ✅ Good performance
- ⚠️ Upload limitations on older versions
- ⚠️ Limited notification support
Microsoft Edge
FULLY SUPPORTED
Version 90 or higher
- ✅ Full feature support
- ✅ Windows integration
- ✅ Chrome-based engine
- ✅ Good performance
- ✅ Enterprise features
Internet Explorer
NOT SUPPORTED
All versions
- ❌ Outdated technology
- ❌ Security vulnerabilities
- ❌ No modern web standards
- ❌ Microsoft discontinued
- ➡️ Please use Edge instead
Recommendation: For the best experience, we recommend using Google Chrome or Mozilla Firefox with automatic updates enabled. These browsers provide the most reliable performance for file uploads and real-time features.
Mobile Browser Support
iOS Devices (iPhone & iPad)
- Safari Mobile: iOS 13.0+ (Recommended)
- Chrome Mobile: Latest version (Full support)
- Firefox Mobile: Latest version (Full support)
- Edge Mobile: Latest version (Full support)
Android Devices
- Chrome Mobile: Android 8.0+ (Recommended)
- Samsung Internet: Latest version (Full support)
- Firefox Mobile: Latest version (Full support)
- Edge Mobile: Latest version (Full support)
Note: Canvass Global is a responsive website that works perfectly on mobile devices. We do not have a dedicated mobile app – the website automatically adapts to your device screen size.
Feature Compatibility Matrix
| Feature | Chrome | Firefox | Safari | Edge | Mobile |
|---|---|---|---|---|---|
| File Upload | ✓ Full | ✓ Full | ✓ Full | ✓ Full | ✓ Full |
| Large File Upload (>1GB) | ✓ Yes | ✓ Yes | ⚠ Limited | ✓ Yes | ⚠ Limited |
| Push Notifications | ✓ Yes | ⚠ Limited | ✗ No | ✓ Yes | ⚠ Limited |
| Real-time Updates | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Map Integration | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Video Preview | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes | ⚠ Limited |
| Offline Mode | ⚠ Partial | ⚠ Partial | ✗ No | ⚠ Partial | ✗ No |
How to Update Your Browser
Google Chrome
- Click the three dots menu (⋮) in the top right
- Go to “Help” → “About Google Chrome”
- Chrome will automatically check for and install updates
- Restart Chrome when prompted
Mozilla Firefox
- Click the hamburger menu (☰) in the top right
- Go to “Help” → “About Firefox”
- Firefox will automatically download updates
- Click “Restart to update Firefox”
Safari
- Open Apple menu → “System Preferences”
- Click “Software Update”
- Install any available macOS updates
- Safari updates are included with macOS updates
Microsoft Edge
- Click the three dots menu (⋯) in the top right
- Go to “Help and feedback” → “About Microsoft Edge”
- Edge will automatically check for updates
- Restart Edge when the update is complete
Browser Configuration Tips
For Optimal Performance
- Enable JavaScript: Required for all platform features
- Allow Cookies: Essential for authentication and preferences
- Enable Pop-ups: For canvassglobal.com domain only
- Allow Notifications: To receive footage request alerts
- Disable Ad Blockers: May interfere with platform functionality
Privacy Settings
- Add canvassglobal.com to trusted sites
- Allow third-party cookies for our domain
- Enable local storage
- Allow camera/microphone access if prompted
Mobile-Specific Considerations
iOS Safari
- File upload size may be limited on older devices
- Background uploads may pause if you switch apps
- Use “Add to Home Screen” for app-like experience
- Enable “Desktop Site” for full feature access if needed
Android Chrome
- Best mobile upload performance
- Full feature support
- Background uploads supported
- Progressive Web App installation available
Corporate and Enterprise Environments
IT Administrator Guidelines
- Whitelist Domains: *.canvassglobal.com
- Allow HTTPS: Port 443 outbound
- WebSocket Support: Required for real-time features
- File Upload Limits: Configure proxy for 5GB+ files
- Browser Policies: Allow JavaScript and cookies
Browser Testing Tools
To verify your browser compatibility:
- Visit our Browser Compatibility Test
- Run the automated compatibility check
- Review any warnings or recommendations
- Follow suggested fixes or updates
Known Issues and Workarounds
Safari on macOS
- Issue: Large file uploads may fail
- Workaround: Use Chrome or Firefox for uploads over 2GB
Firefox with Strict Privacy
- Issue: Some features may not work in strict privacy mode
- Workaround: Add canvassglobal.com to privacy exceptions
Mobile Browsers
- Issue: Upload progress may not update in background
- Workaround: Keep browser active during uploads