How Your Data is Protected
How Your Data is Protected
At Canvass Global, protecting your privacy and securing your data is our highest priority. This comprehensive guide explains the multiple layers of security and privacy measures we implement to safeguard your information and camera footage.
Our Privacy-First Approach
Canvass Global is built on fundamental privacy principles:
1. You Own Your Data
You retain complete ownership of all your camera footage. We never access, view, or share your footage without your explicit permission for each specific request.
2. Consent is Required
Every footage request requires your active approval. There are no automatic approvals, and you can deny any request without providing a reason.
3. Minimal Data Collection
We only collect information necessary to provide our service. We don’t track, analyze, or monetize your personal data or footage content.
Technical Security Measures
End-to-End Encryption
All data transmissions are protected with industry-standard encryption:
- TLS 1.3 encryption for all communications
- AES-256 encryption for stored data
- Encrypted file transfers for footage uploads
- Secure key management systems
Infrastructure Security
Our systems are hosted on secure, certified infrastructure:
- ISO 27001 certified data centers
- Regular security audits and penetration testing
- 24/7 monitoring and intrusion detection
- Redundant backups in geographically distributed locations
Access Controls
Strict access controls protect your data:
- Multi-factor authentication (MFA) available
- Role-based access controls (RBAC)
- Audit logs of all system access
- Regular access reviews and updates
Data Handling Practices
Footage Storage and Retention
- Temporary Storage: Uploaded footage is stored temporarily (typically 30 days)
- Automatic Deletion: Footage is automatically deleted after the retention period
- No Permanent Storage: We don’t maintain permanent copies of your footage
- User Control: You can request immediate deletion at any time
Personal Information Protection
- Limited Access: Only authorized personnel can access personal information
- Purpose Limitation: Data is only used for the stated purposes
- Data Minimization: We collect only what’s necessary
- Regular Purging: Outdated information is regularly deleted
Compliance and Certifications
Canvass Global complies with major privacy regulations:
PIPEDA Compliant
CCPA Ready
SOC 2 Type II
Regulatory Compliance
- GDPR (Europe): Full compliance with data subject rights
- PIPEDA (Canada): Adherence to Canadian privacy principles
- CCPA (California): Consumer privacy rights respected
- Provincial Laws: Compliance with local privacy regulations
Law Enforcement Access
Request Process
- Law enforcement submits a footage request through the platform
- Request includes case details and specific timeframe
- You receive notification and review the request
- You decide whether to approve or deny
- If approved, you control what footage is shared
Legal Protections
- No warrantless access to your footage
- Transparency about all requests
- Right to deny any request
- Legal support if needed
Your Privacy Rights
As a Canvass Global user, you have the right to:
- Access: Request a copy of all data we hold about you
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format
- Restriction: Limit how we process your data
- Objection: Object to specific uses of your data
Security Best Practices
Help us keep your account secure:
- Use a strong, unique password
- Enable two-factor authentication
- Keep your contact information updated
- Review your privacy settings regularly
- Report suspicious activity immediately
Breach Notification
In the unlikely event of a data breach:
- Affected users notified within 72 hours
- Clear explanation of what occurred
- Steps we’re taking to address it
- Guidance on protecting yourself
- Support for affected users
Independent Audits
We regularly undergo independent security assessments:
- Annual third-party security audits
- Penetration testing by certified professionals
- Compliance audits for regulations
- Published transparency reports
Contact Our Privacy Team
For privacy-related questions or concerns:
- Email: privacy@canvassglobal.com
- Phone: 1-800-CANVASS (ask for Privacy Team)
- Mail: Privacy Officer, Canvass Global, Toronto, ON