Knowledge Base
Agency Verification Process
Agency Verification Process
Access to the Canvass Global platform requires thorough verification to ensure only legitimate law enforcement personnel can request surveillance footage. This comprehensive guide walks you through the verification process, requirements, and timeline for obtaining platform access.
Verification Overview
Our verification process is designed to:
- Confirm your identity and employment with a legitimate law enforcement agency
- Verify your authority to request surveillance footage for investigations
- Ensure compliance with local and federal privacy laws
- Maintain the trust and safety of our camera owner community
- Provide appropriate training on platform usage and legal requirements
Step-by-Step Verification Process
🔍 Complete Verification Journey
1
Initial Application Submission
Submit your application with basic information and required documentation through our secure portal.
- Complete online application form
- Upload required verification documents
- Provide supervisor contact information
- Accept terms of service and usage agreement
Immediate
2
Document Review and Validation
Our verification team reviews all submitted documents for authenticity and completeness.
- Identity document verification
- Badge and credentials authentication
- Employment verification with agency
- Authority level confirmation
1-2 Business Days
3
Agency Confirmation and Background Check
Direct contact with your agency to confirm employment and authorization.
- Supervisor verification call
- Agency confirmation of employment status
- Background check against law enforcement databases
- Verification of jurisdiction and authority
2-3 Business Days
4
Training Module Assignment
Access to mandatory training covering platform usage, legal requirements, and best practices.
- Platform navigation and features
- Legal requirements and privacy laws
- Evidence handling procedures
- Community relations and ethics
Self-Paced (2-4 hours)
5
Knowledge Assessment and Certification
Complete assessment to demonstrate understanding of platform policies and legal requirements.
- Online knowledge test (80% passing score)
- Scenario-based questions
- Legal and ethical considerations
- Platform usage certification
30-60 Minutes
6
Account Activation and Final Setup
Account activation with full access to platform features and jurisdiction configuration.
- Account credentials provided
- Jurisdiction boundaries configured
- Two-factor authentication setup
- Initial platform orientation
1 Business Day
Verification Requirements
Essential Requirements
- Current employment with recognized law enforcement agency
- Valid government-issued photo ID
- Official badge or credentials
- Official agency email address
- Supervisor contact information
- Authority to request surveillance footage
Recommended Documents
- Department authorization letter
- Training certifications
- Professional references
- Agency organizational chart
- Previous investigation experience
- Specialized unit assignments
Additional Information
- Professional memberships
- Educational background
- Awards and commendations
- Community involvement
- Technology experience
- Language capabilities
Required Documentation
📋 Document Submission Checklist
- Government-issued photo ID (driver’s license or passport)
- Official law enforcement badge (photo of physical badge)
- Agency identification card or credentials
- Employment verification letter from supervisor
- Official agency email address verification
- Supervisor contact information and authorization
- Jurisdiction map or boundary description
- Agency privacy policy acknowledgment
- Terms of service acceptance
- Training completion certificate (after training)
Document Tips: Ensure all photos are clear, well-lit, and show all details. Redact personal information not relevant to verification (like personal addresses) but ensure official details remain visible.
Eligible Agency Types
🏛️ Recognized Law Enforcement Agencies
Municipal Police
City and town police departments
County Sheriff
Sheriff’s offices and county law enforcement
State Police
State trooper and highway patrol agencies
Federal Agencies
FBI, DEA, ATF, and other federal law enforcement
Transit Police
Public transportation law enforcement
University Police
Campus law enforcement with police powers
Park Service
National and state park law enforcement
Tribal Police
Native American tribal law enforcement
Ineligible Organizations
- Private security companies
- Private investigators
- Loss prevention officers
- Neighborhood watch groups
- Corporate security teams
- Insurance investigators
- Civil attorneys or legal firms
Verification Timeline
📅 Expected Processing Timeline
Day 1
Application submitted and initial document review begins
Day 2-3
Document authentication and preliminary verification
Day 3-4
Agency contact and supervisor verification
Day 4-5
Background check and final document review
Day 5-7
Training module access provided
Day 7-10
Training completion and assessment
Day 10-14
Account activation and platform access granted
Expedited Processing
Emergency situations may qualify for expedited verification:
- Active Investigation: Ongoing critical investigation requiring immediate access
- Public Safety Emergency: Immediate threat to public safety
- Major Crime: Serious crimes requiring urgent investigation
- Time-Sensitive Evidence: Evidence that may be lost without immediate access
Expedited Processing: Contact our emergency verification line at 1-800-CANVASS-911 for urgent cases. Supervisor confirmation and additional documentation may be required.
Training and Certification Requirements
Mandatory Training Modules
- Platform Navigation (30 minutes): Dashboard features, camera search, request submission
- Legal Compliance (45 minutes): Privacy laws, evidence handling, constitutional requirements
- Community Relations (30 minutes): Working with camera owners, building trust
- Best Practices (45 minutes): Effective investigations, documentation, ethics
Assessment Requirements
- Minimum Score: 80% on all modules
- Retake Policy: Unlimited attempts with additional training
- Certification Period: Valid for 2 years
- Continuing Education: Annual update training required
Account Types and Access Levels
Standard Access Levels
- Officer Level: Submit requests, view responses, basic search functions
- Supervisor Level: Approve requests, manage team access, advanced analytics
- Administrator Level: Agency-wide management, user administration, reporting
- Training Officer: Access to training materials and officer certification tracking
Specialized Access
- Detective Units: Extended access for ongoing investigations
- Federal Task Force: Multi-jurisdiction access capabilities
- Emergency Response: Expedited request processing for critical incidents
- Cybercrime Units: Technical analysis tools and enhanced security features
Post-Verification Requirements
Ongoing Compliance
- Annual Verification Renewal: Confirm continued employment and authority
- Usage Monitoring: Regular review of platform usage and compliance
- Continuing Education: Annual training updates and policy changes
- Supervisor Reporting: Regular reports to agency supervisors
- Audit Participation: Cooperation with internal and external audits
Account Maintenance
- Contact Information Updates: Maintain current contact information
- Jurisdiction Changes: Update territorial boundaries as needed
- Role Changes: Report promotions or assignment changes
- Security Updates: Regular password changes and security reviews
Common Verification Issues
🚨 Troubleshooting Verification Problems
Documents Not Accepted:
- Ensure photos are clear and all text is readable
- Verify documents are current and not expired
- Check that official seals and signatures are visible
- Provide higher resolution images if requested
Agency Contact Issues:
- Verify supervisor contact information is current
- Ensure supervisor is aware of verification process
- Provide alternative agency contacts if available
- Check agency policies on third-party verifications
Training Access Problems:
- Check email for training access credentials
- Verify browser compatibility and settings
- Contact technical support for access issues
- Ensure completion of prerequisite modules
Verification Delays:
- Check for incomplete documentation requirements
- Verify all contact information is accurate
- Follow up with provided status updates
- Contact verification team for status inquiries
Contact and Support
📞 Verification Support Contacts
- General Verification: verification@canvassglobal.com
- Emergency Verification: 1-800-CANVASS-911
- Technical Support: techsupport@canvassglobal.com
- Training Support: training@canvassglobal.com
- Business Hours: Monday-Friday, 8 AM – 6 PM EST
- Emergency Line: Available 24/7 for critical situations
Status Tracking
Track your verification progress:
- Online Portal: Check status through verification portal
- Email Updates: Automatic notifications at each stage
- Direct Contact: Call for personalized status updates
- Supervisor Notifications: Your supervisor receives verification confirmations
Important: Providing false information or fraudulent documents during verification is a serious offense and may result in criminal charges. Always provide authentic, current documentation.
After Verification Completion
Getting Started
- Review your account dashboard and available features
- Configure your jurisdiction and search preferences
- Complete your officer profile and contact information
- Set up two-factor authentication for enhanced security
- Practice using search tools with test scenarios
- Review platform policies and usage guidelines
First Steps
- Familiarize Yourself: Explore dashboard features and tools
- Test Searches: Practice camera searches in your jurisdiction
- Review Policies: Read community guidelines and best practices
- Connect with Support: Save important contact information
- Inform Supervisor: Update your supervisor on platform access